Luxe Quality Privacy Policy

Reviewed on November 2022. GDPR version

We at Luxe Quality respect your personal data and want to be GDPR friendly. That is why we have tried to make information in this Privacy Policy understandable and clear for you.

Who are we?

Luxe Quality provides a broad spectrum of Software testing and quality assurance services around the globe, helping organizations to create better software products. Our VAT registration number is 44831975. This website is our marketing tool and generally speaking, any personal data processed on this website is used for marketing purposes as described in this Policy in more details.

Why do we process your data?

Generally, we use your data for marketing purposes. Please unfold this section, and you’ll understand how we do this. More info:

1. If you leave a contact request or approach us by email, we’ll use the personal data you’ve provided to contact you regarding your request. In this case, we process your personal data based on our legitimate interest to build client relations with your company.
2. If you download a case study or any other documents from our website, we’ll need to collect your personal data to know who have downloaded our marketing materials and conduct some marketing analytics based on that information. We do that based on our legitimate interest to stick to effective marketing practices and know how to promote our services in future. The same applies to the information about what website has referred you to us.
3. If you tick the box to receive news and updates from us, we’ll send you emails with some information about our expertise, latest work and relevant technology trends. We are relying on your consent, which you provide by ticking that box. Also, we’ll personalize these emails based on the information we have about you, such as the division of your company, so it is more relevant to your business and more useful for you.
4. Also, we may add your contact information, received from you through our website or by email, together with some publicly available information about you and your company to our CRM system for marketing analytics. We do that based on our legitimate interest to know our client’s profile and conduct some market analytics as well.

Please keep in mind that you can always withdraw your consent by leaving us a clear note at info@luxequality.com at any time, or by clicking the Unsubscribe button under any email received from us.

Also, you may always object to our processing activities based on the legitimate interest and have your data completely erased from all our systems. Just write to us about your intent at info@luxequality.com.

In both cases, we’ll stop the processing of your data as soon as we find your note in our Inbox, which shall not take more than a business day.

Please also note that if you withdraw your consent for direct marketing by clicking Unsubscribe button, we will not delete the rest of your data automatically. But you may request us to do so by sending us an email to the address above.

What information do we process?

Here is a complete list of the personal data we may want to know about you:

• Your name
• Your email
• Your phone number
• The company you work at
• Where is your company located
• Your job title
• The fact that you’ve visited our website
• What website referred you to luxequality.com
• Your LinkedIn profile address

Most of the information comes directly from you. We could add some information that is not a secret, like your job title or address to a LinkedIn profile, if you’ve made those publicly available.

Where is your data processed?

Your data is processed in Ukraine and may be transferred to the EU or the US. Nevertheless, your data will always be safe and under GDPR protection, despite where it is processed. We use cloud-based storage systems from Google, where data is not moved outside the EEA. Where data is stored outside the EEA in the USA, we ensure that service providers adhere to the EU-US and Swiss-US Privacy Shield frameworks and comply with the EU General Data Protection Regulation (GDPR).

We treat your data as protective as the GDPR requires from the moment we’ve received it. If we transfer your data inside or outside our group, we’ll use appropriate safeguards, such as standard contractual clauses, for personal data not to get outside the GDPR scope.

How long will my data be kept?

We will delete your personal data as soon as we no longer have a need or a legal basis to process it. What does it mean?

We’ll always delete your data when we receive a request from you to do so. Please take a look here, to learn how to make such a request. In the unlikely event that we are still obliged under the law to keep your data, we’ll inform you about that.

We will not store or otherwise process your data for “unlimited period” in other cases. If we rely on legitimate interest for processing, your data will be kept as long as we are in a business relationship with you. If we don’t start a business relationship with you, your data will be stored in our systems for some limited time for our analytics to be done. In no case we will keep it for more than 1 year, the period which is necessary for communicating with your company as our potential client and after which we treat old analytics outdated, so your personal data is not needed anymore.

Don’t forget that you may always command us to delete all the information have about you.

What are my rights regarding my personal data?

You have a number of rights under data protection law, which have been strengthened under the General Data Protection Regulation (GDPR):

Under certain circumstances, you have rights under data protection laws in relation to your Personal Information. You have the right to:

Request access to your Personal Information (commonly known as a “data subject access request”). This enables you to receive a copy of the Personal Information we hold about you and to check that we are lawfully processing it.

Request correction of the Personal Information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your Personal Information. This enables you to ask us to delete or remove Personal Information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to a processing of your Personal Information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your Personal Information. This enables you to ask us to suspend the processing of your Personal Information in the following scenarios:

• if you want us to establish the data’s accuracy;
• where our use of the data is unlawful but you do not want us to erase it;
• where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims;
• you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your Personal Information to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights detailed above, please use the following contact details:

Email: info@luxequality.com

If you are concerned about the manner in which we have collected and used your personal data, please contact us using the contact details above – we will do our best to help.

How do you keep my personal data secure?

Luxe Quality takes the protection of your personal data very seriously and we take appropriate steps to ensure your personal data is stored in a secure environment to prevent any unauthorised access. Luxe Quality may use external data service providers to process personal data on our behalf. When we do so we have appropriate agreements in place to protect the data. Any data transfers between external service providers and ourselves are conducted by secure means. Wherever possible, we do not transfer data outside of the EEA. Where data is stored outside of the EEA in the USA, we ensure that service providers adhere to the EU-US and Swiss-US Privacy Shield frameworks and comply with the EU General Data Protection Regulation (GDPR).

Do you share my personal data?

We will not share your personal information with any third parties for them to use for their own marketing purposes. We may disclose your personal data if required to do so by law.

Still, have some questions?

You can reach us via info@luxequality.com, if you:

1. Want to know more about privacy of your information
2. Want to make any kind of claim or request with regard to your personal data
3. Want to say that we are wrong in any privacy issue
4. Want to share your thought how we could make our privacy practices better
5. Just bored and want to talk about privacy

We promise that we’ll reply. At least once, if you are just bored.