Enhancing Quality and Performance Through Manual Testing Implementation

Pinnacle IT Assests is a leading provider of pre-owned, high-end networking, server, and storage equipment. With a wealth of knowledge and over 25 years of combined experience in the refurbished IT hardware industry, this company stands at the forefront of solving complex hardware challenges for IT managers.

Specializing in used servers, networking hardware, fiber optics, components, and enterprise storage solutions, they offer a comprehensive range of options to meet diverse needs. From Dell EMC and HPE to Nimble, NetApp, Cisco, and more, their extensive experience spans renowned brands in the enterprise equipment industry.

The project was launched in the market without a thorough testing process. As a result, any bugs that emerged were addressed and resolved by the developers afterward.

Before our QA engineer joined the project, testing was carried out, and some documentation existed, such as the Environment list, Original Requirements, Testing Checklist and Release Notes. This documentation provided a foundation for our testing activities and helped us understand the project requirements and scope. The primary focus of our team was to check new functionality and perform Regression and Smoke testing.

The QA team comprised two specialists, and the overall team consisted of one Backend developer, two Frontend developers, two QAs (including our new QA specialist), and a Project Manager (PM).

We will share with you some aspects of the work on this project.

Our team conducted manual testing. No classic stack of technologies for automated testing was involved. However, we would gladly tell you about the technologies directly related to the testing process.

• BrowserStack: Cross-browser and cross-platform testing tool used to ensure compatibility and consistent performance across different browsers and devices.
• Magento: E-commerce platform utilized for developing and deploying the project.
• Jira: Project management and issue tracking tool for efficient task management and collaboration.

• Effectiveness of the testing process: Approximately 50 test cases were written. The testing process identified and reported 35 bugs that were addressed and fixed.
• Improved application performance: The user can quickly switch between functionalities, and all the integrated services are optimized, ensuring a seamless and continuous user flow. This optimization allows for a fast and uninterrupted user experience.
• Cost Savings: Identifying and resolving issues during the development phase through testing helps avoid expensive post-release bug fixes and maintenance. As a result, the client could save on development and support costs.
• Usability testing was provided: Thanks to these works, the application interface was improved for better clarity and convenience. The correct user flow always helps to increase the conversion rate.
• The application was successfully released and continues to progress in the market.

The mentioned application testing and performance improvements positively impacted the client's product. The application became more stable, responsive, and compatible, increasing user satisfaction, higher retention rates, and potential cost savings. These enhancements improved the overall user experience and helped the client stay competitive.