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Sep 01, 2025 3 min read
Ensuring a Smooth Telecom Experience Through Professional QA Solutions
Platforms:
Web, MobileCountry:
EUImplementation time:
Mar 2024 - Sep 2024
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About Company
A telecom operator providing broadband, mobile, and VoIP services. Their digital infrastructure includes customer-facing web and mobile apps, CRM, billing systems, and internal admin portals for network and service management.
Before
The project hit the market without a thorough testing process and necessary documentation. This led to increased bugs, slower loading times, and a lower conversion rate.
Challenges and Solutions
Our QAs were tasked with testing the platform across mobile (Android, iOS) and Web. We conducted both manual and automated testing to identify bugs and usability issues.
Challenges and Solutions
Challenges
- No documentation.
- Unclear test results without a reporting system.
- Unstable performance and cross-platform inconsistencies.
- API communication errors.
- Security risks related to user authentication and payment flows.
Solutions
- Created specific level test plans, checklists, and more than 1000 bug reports to document the testing process. Also, set up reporting after tests.
- Implemented a reporting system to generate clear and concise test reports. Test results were documented and shared with the project manager to inform them of progress and enable better decision-making.
- Conducted cross-platform and cross-browser testing using BrowserStack, ensuring stable performance across devices and OS versions.
- Implemented automated API testing, improving performance and reducing API errors by 85%.
- Conducted security testing with OWASP ZAP, identifying and assisting in fixing vulnerabilities related to session handling and encryption.
Technologies, Tools, and Approaches
- Programming language: TypeScript
- Automation frameworks: WebDriverIO + Mocha for web+Appium for mobile
- Test management: TestRail for organizing and maintaining test cases
- Cross-platform testing: BrowserStack for real device coverage (iOS, Android, and various browsers)
- Security testing tools: WebDriverIO + OWASP ZAP
- Api testing: Postman( manual), WebDriverIO+Axios
- CI/CD integration: Automated regression integrated into GitLab CI pipeline
Results
- Manual testing
- Automation testing
- Functional testing
- Performance testing
- Security testing
- API testing
- Usability testing
- Cross-platform testing
- TypeScript
- WebdriverIO
- Appium
- TestRail
- BrowserStack
- Postman
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