E-Commerce Platform Transformation

The client is a U.S.-based online E-commerce retailer that provides customers with a seamless online shopping experience through its web and mobile platforms. As part of its operations, the platform also handles secure financial transactions, with special attention to API integrity and compliance during payment.

Before engaging our QA team, the client’s in-house team struggled to manage testing effectively. Frequent bugs delayed releases: failed checkouts, shopping cart glitches, and unstable performance across devices. These bugs negatively impacted user trust and increased. Testing efforts were fragmented, lacked regression coverage, and offered little early-stage feedback to development teams.

Challenges

• Frequent bugs were delaying releases and affecting revenue.
• Bugs that were reproduced on specific browsers and devices.
• Lack of QA-dev coordination and release delays.

Solutions

• Implemented automated end-to-end testing before releases and smoke testing after releases across core user flows.
• Performed cross-device/browser regression testing.
• Set up workflows that made releases more predictable and improved communication between QA, developers, and stakeholders.

• Automation frameworks: WebDriverIO + Mocha for web + Appium for mobile.
• Test management: TestRail for organizing and maintaining test cases.

• Cross-platform testing: BrowserStack for real device coverage (iOS, Android, and various browsers).
• Api testing: Postman( manual), WebDriverIO+Axios.
• CI/CD integration: Automated regression integrated into GitLab CI pipeline.

• Over 80% drop in user-reported issues within the first two months.
• Critical checkout errors were reduced to near zero, protecting revenue and trust.
• Predictable, on-time releases for all major updates.